Factory Glasses Direct Returns Policy

Our Commitment to Your Satisfaction

At Factory Glasses Direct, we are committed to ensuring that you are completely satisfied with your purchase. If you are unhappy with your glasses for any reason, we offer a straightforward and hassle-free returns process.

1. Prescription Lenses Return Policy

Returning Prescription Lenses
If you experience issues with your prescription lenses, including incorrect prescriptions or vision problems, you may return them within 120 days of the original dispatch date. We will inspect the lenses and either correct the prescription or offer a replacement at no additional cost.

Condition for Returns
Prescription lenses must be returned in their original condition and with all included accessories, such as cases and cleaning cloths. If any items are missing, a fee may be charged to cover the cost.

Proof of Prescription: For returns related to vision issues, please include a copy of your original prescription along with the return. This helps us verify the issue and ensure the correction is made accurately.

2. Free and Easy Returns

Free Returns
Returning your glasses is completely free.
We include a pre-paid return label with every order to make the process as simple as possible. Just attach the label to the original packaging and drop it off at your nearest postal service.

Quick Process
We aim to process all returns within 10-14 working days from the time we receive your glasses. Once your return is processed, you will receive an email confirmation. If you opt for a replacement or adjustment, this will typically be completed within 7 days, though complex prescriptions may take longer.

3. Additional Support

Adjustments and Repairs
If your glasses require adjustments after receiving them, you can return them to us for free adjustments. We recommend contacting our customer support team to determine if the adjustment can be done at home or if it requires professional handling.

Contact Us
For any issues with your glasses, including loose screws or frame adjustments, please contact our customer support team. We are here to assist you and ensure your glasses fit perfectly.

4. Frequently Asked Questions

How do I know if you have received my return?
We will send you an email once we receive your returned glasses. If you don’t receive an email within 5 days, please contact our support team for assistance.

What if I lose the return label?
If you lose your return label, please get in contact with us and we will send you another one.

5. Refund Policy

Full Refunds
If you are not completely satisfied with your purchase and choose not to opt for a replacement, you can request a full refund. To qualify for a refund, the returned glasses must be in their original condition with all accessories included. Refunds will be processed to the original payment method within 7-10 working days of our receipt and inspection of the returned items.

Partial Refunds
In some cases, if the glasses or accessories are returned damaged or missing, a partial refund may be issued. The amount will depend on the extent of the damage or the value of the missing items.

Refund Process
Once we receive and inspect your returned glasses, we will notify you via email about the status of your refund. The refund will then be credited to your original payment method within 7-10 working days, depending on your bank or card issuer.

Exceptions
Please note that customized or personalized items may not be eligible for a refund unless they are defective or incorrect.