Refund & Returns Policy

Effective from 25/05/2025

At Factory Glasses Direct, we want you to love your eyewear. If you’re not completely satisfied with your purchase, we’re here to help.

Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed, unfortunately, we can’t offer a full refund or exchange.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging, with all accessories, lens cloths, and cases included
Accompanied by proof of purchase (receipt or order confirmation)

Due to the nature of custom eyewear, the following items are non-returnable:

Prescription lenses that have been customized or manufactured to your specifications
Gift cards
Items marked as final sale
Items showing signs of use, wear, or damage not caused by transit

Note: Non-prescription glasses may be eligible for return if unused and in resalable condition.

We only replace items if they are defective, damaged in transit, or if you received the wrong product. To request an exchange:

Complete out contact form

Include your order number and a description of the issue

Once approved, return the item to us at:
[Factory Glasses Direct Returns Address]

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days

Shipping costs are non-refundable

If your return includes prescription lenses, we may offer a partial refund to cover the cost of the frame only

To return your product, mail it to:
[Factory Glasses Direct Returns Address]

Please note:

You are responsible for return shipping costs

We recommend using a trackable shipping service

We are not liable for items lost in return transit

Need help with a return, exchange, or refund?